Return & Refund Policy

This Return & Refund Policy explains eligibility, return procedures, refund timing, international return considerations, and how we handle damaged, defective, or incorrect merchandise.

30-day return and money-back policy

Northfold offers a 30-day return and money-back policy ON ALL USED/UNUSED PRODUCTS. The 30-day period begins on the date the order is delivered.

We want customers to have a reasonable opportunity to inspect and, where appropriate, try the product in a normal packing or travel setting. A product does not need to be completely unused to qualify for return under this policy.

Return eligibility

To qualify for a return, the request must be submitted within 30 days of delivery. Returned merchandise should include the product and any material components originally supplied with it.

Normal handling, inspection, packing, or reasonable travel-related use does not automatically disqualify a product from return. However, items may be ineligible where there is evidence of abuse, intentional damage, modification, misuse outside the product’s intended purpose, or missing material components that prevent reasonable evaluation of the return.

How to request a return

To start a return, contact support@northfoldtravel.com and provide your order number, the item being returned, and the reason for the request. Our support team will provide the applicable return instructions.

Please do not send merchandise to a return address without first receiving return instructions, as this may delay processing.

Refund processing

Once the returned merchandise is received and reviewed, approved refunds are issued to the original payment method. We generally process approved refunds within 3–5 business days after completing the return review.

After a refund is issued, the time required for the credit to appear on the customer’s account is controlled by the bank, card issuer, or payment provider and may vary.

Original shipping charges

Unless required by applicable law or the return results from an incorrect, defective, or damaged item, original outbound shipping charges are generally non-refundable.

Return shipping

Return-shipping responsibility is communicated during the return authorization process and may depend on the reason for the return, the destination, and applicable consumer-protection requirements.

Damaged, defective or incorrect items

If an item arrives damaged, defective, or materially different from the item ordered, contact us promptly at support@northfoldtravel.com. Where helpful, we may request photographs or other information reasonably necessary to document the issue and determine the appropriate resolution.

International returns

Customers in the United Kingdom and European Union may request returns under this policy, subject to any additional rights provided by applicable local consumer law. Nothing in this policy is intended to limit mandatory statutory rights that cannot lawfully be waived.

Refunds and payment disputes

If you have a concern regarding an order, delivery, return, refund, or a charge appearing as NORTHFOLDTRAVEL.COM, please contact us at support@northfoldtravel.com. Our support team will review the matter and work to resolve legitimate customer concerns promptly.

Policy abuse

We reserve the right to review return activity for suspected fraud, abuse, or misuse of this policy. This does not affect rights available to customers under applicable law.

Questions

For questions regarding returns or refunds, contact support@northfoldtravel.com or [SUPPORT PHONE].