Privacy Policy

This Privacy Policy explains how Northfold collects, uses, discloses, and protects personal information when customers browse the website, place an order, communicate with support, or otherwise interact with the store.

1. Information we collect

Depending on how you interact with the store, we may collect:

• contact information, including name, email address, telephone number, and delivery address;
• billing information and order details;
• transaction, fulfillment, return, refund, and customer-service records;
• device, browser, IP address, and basic usage information;
• fraud-prevention and verification information reasonably necessary to protect customers and the business; and
• communications you send to customer support.

2. Payment information

Payment information is handled securely during checkout. We do not retain full payment-card numbers or card security codes. Payment providers and financial institutions may independently process information according to their own legal obligations and privacy practices.

3. How we use personal information

We may use personal information to:

• process, fulfill, and administer orders;
• provide order confirmations, delivery updates, return assistance, and customer support;
• verify transactions and reduce fraud, unauthorized orders, and payment disputes;
• maintain business, tax, accounting, and legal records;
• enforce store policies and protect our rights, customers, and service providers;
• improve website functionality, product presentation, and customer experience; and
• comply with applicable legal and regulatory obligations.

4. Legal bases for UK and EU customers

Where UK GDPR or EU GDPR applies, we process personal information on one or more lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests, and consent where consent is required.

5. Sharing of personal information

We may share personal information with service providers where reasonably necessary to operate the store, including payment processors, fraud-prevention providers, fulfillment and logistics providers, shipping carriers, hosting and technology providers, analytics providers, customer-support services, accountants, legal advisers, and other professional service providers.

We do not sell customer personal information to advertisers.

6. International data transfers

Because Northfold operates from the United States and serves customers in multiple countries, personal information may be processed or stored outside the customer’s country of residence. Where required, we use appropriate safeguards for international data transfers.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfillment, customer service, fraud prevention, returns, chargeback or dispute handling, legal compliance, tax, accounting, and recordkeeping obligations.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No internet-based system can guarantee absolute security.

9. Cookies and similar technologies

The website may use cookies, local storage, analytics technologies, or similar tools that are reasonably necessary for site functionality, cart persistence, performance, security, and user experience. Where applicable law requires consent for non-essential technologies, those technologies should be managed through an appropriate consent mechanism.

10. Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information, and in certain circumstances to object to or withdraw consent for particular processing.

UK and EU customers may also have the right to lodge a complaint with the applicable data-protection authority.

11. Children’s privacy

The store is not directed to children and is intended for customers capable of entering into a purchase transaction under applicable law. We do not knowingly seek to collect personal information from children for the purpose of selling travel-organization products.

12. Third-party services and links

The website may interact with third-party services such as payment, fulfillment, shipping, hosting, analytics, or customer-support providers. Their handling of personal information may be governed by their own terms and privacy practices.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The version posted on this page applies from its stated posting date.

14. Contact

Privacy questions or requests may be sent to support@northfoldtravel.com or [SUPPORT PHONE].